Professional Skills Building Workshops: Communicating as a Leader

The morning session will deal with Establishing Credibility and Influencing Others.

Participants will learn about:

• Effective ways to influence others
• Different communication styles
• Effective ways to get a point across
• The difference between listening and hearing
• The value of responding positively
• The value of feedback
• Dealing with the challenge of giving negative feedback
• Communication styles -- self-assessment

• Motivating / energizing employees.
• Understanding motivation in the workplace
• Characteristics of a positive motivator
• Strategies to keep employees motivated
• Factors that de-motivate people
• Spotting morale issues
• Providing a great environment
• World’s greatest management principle